Got tickets for Dylan

The tickets were supposed to go on sale at 10 AM on Ticketmaster. I tried for about 40 minutes at home, but I had to get ready to go to work. I thought the system may be jammed with people trying to get through. Anyway, I thought I would give it one more try when I arrived at work at 1 PM. Sure enough, I was able to get 3 tickets. The base cost was $59 each but then Ticketmaster has to get in the act and add surcharges. There is usually an option for them to send the tickets via postal mail, but this time they have to send the tickets via UPS for an extra $12. There is nothing we can do about this. Also, why does Ticketmaster use UPS instead of FedEx?