Complaining to the New York Yankees about their Refund/Exchange Policy

I did a little research and found a page on MLB.com that listed Yankees executives and found out that Rose Barre is the Executive Director of  Ticket Sales.  I tried to send her an email via LinkedIn, but I couldn't since I was not a premium member.  I found her on Facebook and sent a message.  I was limited to 240 characters on Twitter, but I will send her a link to this journal entry to Twitter.  I always believe that sometimes the squeaky wheel gets oiled.  If this doesn't work, I'll send a complaint to the NYC Department of Consumer Affairs.

Ms. Barre:

I must respectfully disagree with the Yankees' ticket refund/exchange policy.  In late February I went to the stadium ticket office and purchased 6 tickets for two games in 2020 for $255.  There is a statement on the Yankees' web site stating that tickets purchased at box office can only be exchanged when the office reopens.  This will not happen until Spring 2021. However, tickets purchased from Ticketmaster automatically receive a credit.  I made a special trip to the stadium to purchase tickets to avoid excessive fees charged by Ticketmaster. I think is grossly unfair to have to wait one year to get a refund or exchange.  Is there any way that I can get a refund in a timely manner?  Thank you very much.

Yours truly,


Bruce Slutsky
bruce@bruceslutsky.com