I ordered 4 new dining room chairs from a major furniture retailer scheduled to be delivered yesterday. I don't want to name this store since I am afraid I could be sued since anyone can read this blog. I received three emails from them stating that the delivery will come between 12:15 and 3:15 PM. Certainly, a three-hour window is reasonable since I could get out of my house in the morning. Years ago the customer would be told the delivery could come any time between 8 AM and 6 PM.
At 3:15 I still had not received my furniture. At 3:45 I called their customer service number and was told all representatives were busy and that I should leave a call back number. They never phoned me. Finally, my delivery came at 5:15 PM which was 2 hours late.
I don't want to become aggravated by sending complaint letters. My recourse is not to purchase furniture in the future from this organization. If many customers have similar experiences, this retailer would lose much business.
In any event, all's well that ends well.
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